How Shanghai Disneyland staff prepared for its return
- By Zhang Rui
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E-mail China.org.cn, July 8, 2022
"I was so happy and excited when I entered the park. I was almost crying," said a visitor describing her feelings when she finally entered Shanghai Disneyland.
The theme park reopened on June 30 following a three-month closure induced by the latest wave of the COVID-19 outbreak. In the morning that day, Disney staff, cartoon characters, and performers lined up to welcome the first visitors.
"I would like to thank all our guests and fans for your support and passion for Disney. Throughout this period, you kept the magic of Disney alive with your optimism and community spirit, and we are excited to welcome you back to a place full of happiness and wonder," said Joe Schott, president, and general manager of Shanghai Disney Resort. He expressed his gratitude to all the crew members for their hard work.
After it closed its gate in March, the theme park still needed essential operation and maintenance. Small squads were summoned back to the resort for special missions while following the rules and protocols imposed by the local government's COVID-19 prevention and control. The first returnees were mainly responsible for power supply, water supply, gas, kitchen equipment, and firefighting.
The facility operation service team for the resort's facilities was one of the first teams to return to the resort. Zhu Genhua, who is in charge of the repair and maintenance of kitchen equipment in the resort, and Zhang Lei, who is in charge of electricity work, were two of the first six staff on duty from the service team.
Due to the limited workforce, in addition to their own work, they also undertook other types of maintenance work and emergency treatment in the entire resort, such as patrolling and inspecting various buildings when rainstorms came and also being responsible for the day-to-day maintenance and management of the irrigation equipment in the park, which was challenging for them as the horticultural team usually handled this work.
But they learned a lot from this experience, they said, and by doing these works, they knew more and more about how the resort operates.
"We have different professions, but during the difficult time here, we felt the weight of watching over each other. We encourage and support each other. We consult and overcome together when facing difficulties," Zhang said.
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