Beijing Youth Daily:

My questions are about the postal and express delivery industry. China has built a modern postal industry compatible with the country's moderately prosperous society. What is the gap between this postal and express delivery industry and the people's new demands and expectations for a fine postal service? What plans do we have, and what measures will we take to address the shortcomings? Thank you.

Dai Yingjun:

Thank you for your questions. With years of rapid development, the postal and express delivery industry has made great achievements. However, we must see that unbalanced and insufficient development is still the main problem faced by China's postal and express delivery industry. It is essentially a problem of low development quality. This is mainly reflected in the following areas:

First, the basic capabilities need to be improved at an accelerated rate. The comprehensive logistics capacity is not strong enough. The cross-border logistics supply chain is not independent and controllable enough. The role of the national strategic infrastructure is not fully played.

Second, the service quality needs to be quickly improved. Some enterprises are relatively extensive in operation and management. They are not deeply embedded in the industrial chain. Their service quality is unstable, their mid-to-high-end supply is insufficient, and their operations remain at the mid-to-low end of the value chain.

Third, the governance capacity needs to be quickly improved. Governance capabilities do not fit the scale and development of the industry, and security and emergency support need to be further improved.

On the new journey, the State Post Bureau will continue to adhere to the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era and resolutely implement the requirements of "grounding our work in the new stage of development, fully and faithfully applying the new development philosophy, and fostering a new pattern of development, so as to promote high-quality development." We will take it as our responsibility to better meet the needs of the people for a better postal service in life, and focus on promoting the following work:

First, we will speed up the construction of high-level hub networks. We will focus on enhancing the ability to coordinate development with comprehensive transport hubs, promote the building of various postal and express delivery hubs, speed up the pace of building an international mailing and delivery network, and continue to improve the capability and the radiating and driving role of international hubs at home and abroad. We will strengthen the building of sorting and processing centers and intelligent mailing and delivery facilities for the public express delivery industry. We will continue to promote infrastructure construction in the central and western regions, accelerate the integration of the three-level mailing and delivery service system in counties, townships and villages, and build village-level comprehensive mailing and delivery service stations.

Second, we shall accelerate the construction of high-level service capabilities. We will promote the cost division, service hierarchy and product classification of the express delivery business, and steadily realize reasonable pricing, high quality and fair price. We will support the development of precise services such as appointment delivery, relocation delivery, and time-changing delivery, comprehensively use drones and unmanned vehicles, and encourage contactless delivery. We will deeply implement the "two-intos and one-out" program, focusing on continuous improvement of quality and efficiency in terms of "express delivery services launched into villages", accelerating the formation of scale in terms of "express delivery service into enterprises", and ensuring safety and reliability in terms of "express delivery out to the overseas."

Third, we will speed up the building of high-efficiency governance capabilities. We will strengthen the administration of postal services in accordance with the law and improve the regulation and policy system. We will strengthen comprehensive governance and continuously improve the mechanism of departmental coordination, multi-party co-governance, and dual management. We will enrich governance methods, improve the oversight model using randomly selected inspectors to inspect randomly selected entities and requiring the prompt release of results, carry out credit supervision, joint supervision, classified supervision, and list-based supervision, and enhance the ability to supervise the whole chain during and after the event. We will strengthen information disclosure and play a guiding role. We will guide enterprises to improve the modern enterprise system and strengthen standardized internal management. We will conduct strict accountability for safe production and take multiple measures to improve intrinsic safety. At the same time, we will strengthen the construction of an emergency management system and enhance emergency support capabilities.

Through the 14th Five-Year Plan and the construction of the postal industry when building China into a country with great transport strength in the future, we will surely be able to see an enterprising and more satisfactory postal and express delivery industry. Thank you.

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