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E-mail China.org.cn, November 11, 2024
Cover News:
What key initiatives have the tax authorities undertaken to promote efficient one-stop government services? This year marks the 11th consecutive year of the "Spring Breeze Action to Facilitate Citizens' Handling of Tax Affairs" campaign. Could you please update us on its progress? Thank you.
Rao Lixin:
We will have Mr. Shen answer this question.
Shen Xinguo:
Thank you for your questions. The State Council has formulated a list of major tasks for one-stop government services. Seven out of 21 major tasks are tax-related matters. These items are not only a wish list for enterprises and citizens but also a responsibility checklist for tax departments. Since the beginning of this year, we have thoroughly implemented the Guidelines on Further Optimizing Government Services to Improve Government Performance and Promoting One-Stop Government Services, leveraging our functions to enhance the overall efficiency of online and offline government services.
First, we have simplified procedures. For example, we've implemented declaration methods such as "data collection + intelligent pre-filling" and "coordinated tax management + information supplementation," enabling most taxpayers to complete their declarations with just one-click confirmation or minimal information correction. Second, we have promoted business integration. For instance, in the new E-tax China platform, we've created multiple comprehensive tax payment scenarios, integrating matters involving multiple taxes and fees that previously required multiple steps into one-stop services, effectively meeting taxpayers' needs and expectations. Third, we have expanded data sharing. For example, we've deepened cooperation with the General Administration of Customs and other departments to share data and information promptly, improving service efficiency for matters such as export tax rebates for enterprises. Fourth, we have strengthened interdepartmental cooperation. We've actively cooperated with market regulation departments, promoting "one-stop processing" for enterprise information changes and "one-stop online processing" for enterprise deregistration. This helps efficiently complete "one-stop" legal compliance information verification for enterprise listings and enterprise bankruptcy information verification.
While implementing key tasks for one-stop government services, tax departments have conducted the Spring Breeze Action to facilitate tax services for 11 consecutive years. Our efforts have been focused on improving efficiency to serve the public. Being committed to providing one-stop services for taxpayers and fee payers, we have offered innovative services and expanded our service scope to enhance convenience and efficiency.
To improve communication and guidance, we have optimized targeted notifications of preferential tax and fee policies, increasing precision and coverage in reaching targeted groups. We've launched "first lesson" campaigns for new taxpayers, allowing them to access relevant courses while handling services online. Additionally, tax authorities across regions have conducted over 1,500 online video Q&A sessions, effectively disseminating tax and fee policies and addressing common concerns through various methods.
To enhance tax and fee payment convenience, we've expanded payment channels, streamlined required documentation, and further reduced burdens on taxpayers and fee payers. We've deepened cross-regional processing, enabling taxpayers and fee payers to handle nationwide tax and fee matters at any comprehensive tax service hall.
In expanding taxpayer credit services, we've improved credit evaluation methods, helping new taxpayers enhance their credit. By August's end, 26,000 newly established taxpayers achieved credit upgrades. In collaboration with financial supervision departments and commercial banks, we have standardized and improved alignment between banks and tax departments. In the first half year, micro and small enterprises across China obtained 1.56-trillion-yuan bank loans through the "Bank and Tax Interaction" mechanism, representing a 7.6% year-on-year increase. These efforts have helped micro and small enterprises gain better access to credit support.
Going forward, we will establish regular face-to-face communication mechanisms between tax authorities and businesses to advance comprehensive collection and efficient resolution of tax and fee-related requests, continuously improving the effectiveness of our tax and fee services. Thank you.
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