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E-mail China.org.cn, December 26, 2024
Jimu News:
In recent years, the cultural and tourism market has been "hot." However, we have also noticed that the cultural and tourism market has also seen some safety incidents, regulation violations and other problems. What measures have been taken to advance the development of the cultural and tourism market in a steady, secure and orderly way? Thank you.
Zhang Zheng:
We will have Mr. Ming Wenjun answer this question.
Ming Wenjun:
Thank you for your question. In recent years, the cultural and tourism market has been very hot, which is directly related to the people's sense of happiness and fulfilment. In the process of development, there are indeed some problems as you said, including some security risks, unreasonable low-cost tours and ticket scalping. We have attached great importance and paid much attention to these issues. In our work, we have followed three very important principles and have strived to take them as our ultimate objectives, ensuring that travel is safer, the market is more orderly and services are more convenient.
We have always given top priority to ensure safer travel. We have continued to improve the working mechanism for workplace safety and ensured that the primary responsibilities for workplace safety have been fulfilled. During important periods such as festivals and holidays, flood seasons and summer vacation, we have made arrangements for work to be done on the safety of the industry and have urged the industry to strengthen safety precautions. In addition, travel tips have been issued through multiple channels and by multiple means to enhance tourists' safety awareness. Some of the tips are very detailed. For example, we have worked with departments of public security and transport to regulate the use of passenger safety belts, as ensuring the safety of tourists' lives is our top concern. At the same time, we have worked with meteorological departments to launch meteorological warning services for tourism. During the summer vacation period this year, a total of 833,000 meteorological disaster warning messages were sent to 222,000 tourist groups, ensuring the travel safety of tourist groups.
We have always strived to ensure a more orderly market. In order to solve the problem of ticket scalping, we have worked with public security authorities to strengthen governance, implemented real-name ticket purchase and real-name admission for large-scale performances and have increased the proportion of tickets sold to the public for large-scale performances from 70% to 85%, increasing the supply of tickets. At the same time, we have strictly investigated illegal activities such as ticket information scalping and speculation, as well as protected the legitimate rights and interests of consumers in accordance with the law. In order to solve the problems of "unreasonable low-cost travel and unlicensed travel services," we have continued to carry out a series of special operations targeting these problems. Since the beginning of this year, more than 40,000 pieces of illegal online marketing information have been cleaned up. Over 2,200 cases have been investigated and prosecuted. Typical cases have been made public, deterring violations of laws and regulations. We have strengthened the development of the credit system, guided and urged all localities to strengthen the identification of non-credit-bearing subjects, which includes dishonest enterprises and individuals in the key supervision list, implemented more targeted regulations and have made those who have lose credibility pay the price.
More importantly, we have always kept in mind the objective to ensure easier access to government services. We have developed the "Cultural and Tourism Market Pass" APP, which makes government services more convenient. People can submit applications for and check the progress of high-frequency government service items anytime and anywhere. In order to enhance public satisfaction, we have also continued to improve the evaluation system for government services within the cultural and tourism market to enhance the quality of services. At the same time, we have regulated law enforcement and inspections involving enterprises, introduced the list of items, specified the standards for areas of discretion, guided the advancement of measures and methods, such as "the law-abiding are let be," "no punishment for a first offense" and "quick handling of simple cases," provided smooth channels for reports and complaints as well as have responded to public appeal in a timely manner.
Tomorrow is the National Day holiday. I would like to take this opportunity today and also invite friends from the media to jointly remind tourists to make reasonable arrangements with their itineraries, enhance safety awareness, take a prudent approach to choose low-cost tourism products with significantly lower prices than the cost, cautiously participate in high-risk projects and to not go to areas that are undeveloped, not open to the public and lack security. Thank you.
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