The aerial photo taken on June 13, 2016 shows the main venue for the opening ceremony of Shanghai Disney Resort in east China's Shanghai Municipality. [Photo/Xinhua]

Shanghai Disneyland received customer complaints for refusing ticket refunds after closing several popular rides without prior notice on August 7, a local TV station reported.

Customers who planned to have fun at Shanghai Disneyland last weekend found a group of main attractions, including Pirates of the Caribbean: Battle for the Sunken Treasure and Roaring Rapids, suddenly closed without any prior notice.

Ms. Liu was waiting in a long line outside a ride with her son when she heard that it had been closed for maintenance. Ms. Liu said, "I was very sad when I heard the broadcast telling us we couldn't go on the ride, since we have already waited for over two hours."

She said that the park officials should tell customers in advance if some facilities have to be serviced. Some consumers had already spent two or four hours on queuing before realizing that the ride was closed.

Disappointed customers asked for ticket refunds, but their request was denied. Disneyland officials explained that they could close attractions for repairs or "unpredictable" reasons.

The park promised to give a free ticket for each customer with one-year validity, but refused any other compensation. However, that didn’t satisfy all the consumers, especially those who live far away from Shanghai.

Ms. Liu said that she and her son came from Gansu Province and had no plans to visit Disneyland again.

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