三、书信的常用语

　　A. 投诉信

　　信头：

　　1. I am writing to complain about a serious defect found in the computer I bought from you.

　　2. I am writing to notify you of a claim for damaged goods against your company.

　　3. I am wiring to request you to take corrective actions concerning….

　　4. I am writing to express my concern/dissatisfaction about…

　　5. I would like o draw your attention to…

　　6. It has come to my attention that…

　　7. A very serious problem has arisen in connection with a language course you provided and operated.

　　信末：

　　1. Unless you take prompt action to correct the car's defects or refund the purchase price in full, I will be forced to take legal action.

　　2. I believe this is the only way to get this matter settled.

　　3. I will have to refer this matter to my attorney.

　　4. I urge you to reconsider your consideration.

　　5. I hope we can work something out to our mutual benefit.

　　6. I am sorry to write to you in this manner and I hope that you will not be offended.

　　7. I am sure you will understand that this problem is causing me considerable inconvenience and expense, and I am anxious to have it settled as soon as possible.

　　B. 咨询信

　　1. I am writing to enquire whether I may become a member of your club.

　　2. I would be grateful if you could let me know your annual fee charges and any other information.

　　3. Please let me know as soon as possible how you propose to settle this matter.

　　C. 求助信

　　1. I would like to make an appointment to speak with you about my wallet I lost on the flight BA 1234.

　　2. I would be grateful if you can give me some instructions.

　　3. I do hope you will be able to send me a favorable reply and I look forward to hearing from you in due course.

　　4. I hope you will consider my request favorably.