United Airlines

In the 2010 American Customer Satisfaction Index, United received a score of 60, the lowest score received by any company across all industries – tied with Charter. According to a recent Consumer Reports article, United has a policy to reimburse consumers who find a lower fare for a flight they have already booked on United's website by providing a voucher for a discount on the next flight booked by these customers. However, the airline charges a $150 fee if the consumer purchased a standard "nonrefundable" ticket. The company has a Glassdoor employee satisfaction rating of 2.1 out of 5, which is the worst of all the companies considered for our list. Before stepping down in October 2010 after the merger with Continental, former CEO Glenn Tilton had an approval rating of just 11%.

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