Citigroup

Citigroup (NYSE: C) fell at the low end of a number of customer satisfaction surveys, even among banks, which generally performed poorly. It received particularly bad ratings from Zogby and the American Customer Satisfaction Index. The bank's reputation has been hurt by employee discrimination suits, especially one which contends that the bank used the recession as an excuse to fire women. Citi's image was also tarnished by the large amount of money that it received as part of the bailout, which was the most given to any other bank.

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