American Airlines

American Airlines (NYSE: AMR) made the list because of its dreadful customer service ratings and its poor on-time departure track record. These scores are surprising given that American is one of only a few large U.S. airlines that has not been involved in a merger or alliance – transactions that often lead to poor customer service. American's stock has underperformed most of its peers during the last year. According to Glassdoor, only 36% of surveyed employees approve of CEO Gerard Arpey. American Airlines received a score of 63 on the American Consumer Satisfaction Index, the ninth-worst rating in 2010 out of 181 ranked companies. In the 2010 Travel and Leisure survey of best and worst airlines for delays, American Airlines was the worst large national carrier.

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