旅游法将治六大乱象
China mulls tourism law to eradicate six loopholes
0 
调整字号大小: 
游客无法维权
Tourists cannot safeguard their rights
|
|
| 游客无法维权 Tourists cannot safeguard their rights |
| 乱象：在游客合法权益受到侵害的时候，游客维权经常会遇到投诉无门或者无效的情况，部分游客可能会有不理性的过激维权行为。 | Phenomenon: When tourists' legal rights are infringed, tourists usually do not have a place to lodge their complaints to or their complaints have no effect. Therefore, some tourists may carry out irrational right-safeguarding actions. |
| 案例：2012年春节黄金周期间，三亚一些海鲜排挡、出租车及个别景区提供成本低廉的天价旅游服务。据罗迪在新浪发布微博称：“朋友一家3口前天在三亚吃海鲜，3个普通的菜被宰近4000元。邻座一哥们指着池里一条大鱼刚问价，店家手脚麻利地将鱼捞出摔晕，一称11斤，每斤580元共6000多元。那哥们刚想说理，出来几个东北大汉，只好收声认栽。”三亚市政府新闻办开始表示，春节黄金周在食品卫生、诚信经营等方面没有接到一个投诉、举报电话，后来才迫于压力道歉并展开调查和追究责任。 | Case: During the Spring Festival golden week of 2012, some sea food restaurants, taxies and a few scenic spots charged extremely high prices for low-cost tourism service items. According to information written by Luo Di on the micro-blog of sina.com, "The three-people family of my friend had a meal in a sea food restaurant in Sanya and the family was charged about 4,000 yuan for three common dishes." At first, the information office under the municipal government of Sanya said that it did not receive a single complaint or tip-off in the food sanitation, business credit and other aspects during the Spring Festival golden week, but later, it, under a heavy social pressure, had to apologize, carry out an investigation and call the relevant people to account. |
| 草案规定：县级以上人民政府应当指定或者设立统一的旅游投诉受理机构。旅游投诉受理机构接到投诉，应及时进行处理或者移交相关部门处理，并告知投诉者。草案还规定，旅游者与旅游经营者发生争议时，消费者协会、旅游投诉受理机构和相关主管部门应在双方自愿的基础上，依法对旅游者与旅游经营者之间的争议进行调解。 | Draft tourism law: Every people's government above the county level should appoint or establish an organization of receiving and dealing with tourism complaints. When the organization receives a complaint, it should deal with it in time or transfer it to another relevant organization to deal with it and tell the complainer. The draft also stipulates that when the tourists have a dispute with the tourism business operator, the consumers' association, organization of receiving and dealing with tourism complaints and other relevant administrative departments should mediate the dispute between the two sides on the principle of reaching a consensual agreement. |
Go to Forum >>0 Comment(s)